FAQ

FREQUENTLY ASKED QUESTIONS

Click on Personal Details in your account page. You cannot update Payment Method details and Currency.

In the Login, enter your user name or email and click on Forgot Password. A Reset link will be sent.

The two most common reasons a contract cannot be opened are insufficient funds in your account or an asset’s trading hour. Otherwise, please contact our support team.

The expiration (or expiry) time is the time and date at which the contract expires.

The expiration (or expiry) rate is the asset’s value when the contract expires.

A SELL contract is one that will be profitable if the value of the underlying asset decreases when the contract expires.

A BUY contract is one that will be profitable if the value of the underlying asset increases when the contract expires.

Underlying assets are tradeable assets upon which derivatives, such as Contracts for Difference (CFDs) derive their value. They can be commodities, indexes, shares or currency pairs.

No. WiseTrader’s trading software is web-based.

At WiseTrader investors’ monies are kept in separate bank accounts in major Tier-1 financial institutions that are subject to supervision and audits. Your monies are removed from the Company’s balance sheets. Transactions are protected by 256-bit RapidSSL encryption and executed by Level-1 PCI-Certified servers located in SAS-70 data centers.

Your country of residence determines what types of income are taxable.

Compliance Materials help prevent money laundering. They include:

  • A photo ID issued by a government agency.
  • Proof of residence, such as a payment receipt for a public utility bill from the past 6 months.
  • Method of payment with its number (except the last 4 digits) and CVV hidden.

Submit Compliance Materials by email or by using your account page’s Upload button.

The full amount of your balance once all positions are closed.

Minimum withdrawal is 50 of your Base Currency. Please note a withdrawal fee is applied by the Company to process your fund withdrawal.

Log in and, on your account page, select Withdrawals. Funds will be transferred using the payment method used for depositing. Ensure that all Compliance Materials have been approved. Please note a withdrawal fee is applied by the Company to process your fund withdrawal.

WiseTrader accepts all major credit and debit cards, electronic wallets and wire transfers.

250 EUR, 250 USD, 250 GBP is the minimum.

From your Account Page, click on Deposit and fill in the required information.

Euros, US Dollars or British Pounds are acceptable. The currency you deposit in is the currency with which you will be withdrawing.

Contact WiseTrader’s support team by using the Contact Page.

WiseTrader does not have a registration fee.

To register with WiseTrader simply:

  • Choose an account that best fits your goals
  • Fill in your details.
  • Submit your Compliance Material (ID, proof of residence, & a data blanked-out photocopy of your method of payment).

As soon as these have been verified, you may begin trading.

WiseTrader is subject to strict financial control, which includes regular internal and external auditing. Your funds are kept in separate bank accounts, which are removed from the company’s balance sheets. And all transactions are protected by 256-bit RapidSSL encryption and executed by Level-1 PCI-Certified servers located in SAS-70 data centers.

Invest in share, commodity, index and forex CFDs. Your profit is the difference between an asset’s current price and its value when the contract expires. Contract sizes are small, leverage is up to 1:200, and there are no commission fees (the default value for leverage is 1:50, subject to assessment of appropriateness).

Open an account now with WiseTrader, access our award-winning platform, and watch your investments grow with our 24/7 support. We will provide you with access to a trading platform and your own personal account manager. You also get access to our investment academy and a free demo account to practice with.

CFDs (Contracts for Difference) are a way to invest in financial markets. With CFDs, you invest in the price change of an underlying asset without actually having to buy or sell the asset itself. The amount of money that you will win or lose will be the difference between the opening and closing price of the asset.

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